threadcount-community/docs/manual/counter/pickup-call-list.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Pickup call list	counter	5	Garments ordered in for a person wait here until they are collected. Days waiting, contacted, the collection slip and picked up.	Today	Admin or Issuer	pickup, call list, awaiting pickup, collection, collected, picked up, contacted, ring, phone, waiting, fortnight, order in

The call list is the Awaiting pickup — call list panel on Today. It holds every pickup that has arrived and has not been picked up or delivered.

How a line joins it

A pickup starts as an order for a staff member, raised with Order in on Counter or on Orders (Order list).

When the delivery is received, each line goes to Shelf or Pickup. On an order for a staff member every line starts on Pickup. Pickup lines become one pickup for that person, dated with the delivery date; shelf lines go into stock. A short delivery is split off as a back order, which becomes its own pickup when it arrives. See Receiving and back orders.

The garments count towards the person's ceiling from the day they are ordered.

Reading the list

Rows are sorted by days waiting, longest first. Days waiting runs from the received date to today.

Each row shows the days waiting, the person's name and phone number (a call link where the device can dial), each garment with size and quantity, and the order code.

A pickup waiting 14 days or more is flagged and reads Waiting a fortnight or more. The Awaiting pickup tile counts every pickup and says how many have reached 14 days.

Contacted, slip, picked up

1. Ring them, then press Mark contacted. The button becomes a Contacted tag. No screen unmarks it.
2. Print the Collection slip if the bag needs one. It carries the name, ward, number of garments, the order's reference (or its code), the date received, and a tick against Phone under Staff notified once contacted. Date notified prints blank. It does not list the garments.
3. Press Picked up when they collect. The row leaves the list.

When two people work the list at once, a refusal is shown above the rows. Pressing Picked up on a pickup already collected changes nothing.

What is written

Record	Change	Undo
Pickup	Contacted	No screen clears it
Pickup	Picked up today	No screen reverses it
Issue	One row per line: today's date, condition New, today's catalogue cost, the order code, marked as a pickup	Record a return from the person's history

Picking up makes no ceiling check and stamps no ceiling override. It stamps offGroup or offStyle on a garment outside the person's staff group or uniform style.

It refuses one case: Size <size> is no longer on <garment> — fix the catalogue before marking this picked up. Put the size back on the garment, then press Picked up again.

Hold period

A pickup has no hold period. There is no hold date and nothing expires: it stays on the list until it is picked up or delivered. The 14-day flag marks it and does nothing else.

A staff request held at the counter carries a Held until note (Requests from staff), and a waitlist offer is held for 48 hours. Neither applies to pickups.

In plain terms The list is a queue of phone calls, and nothing leaves it on its own.

Delivering instead

Delivery rounds lists the same pickups by ward. A delivery signed for there writes the same issue rows as Picked up, with the receiver's name and signature.

The counter app's Pickups screen has contacted and picked up. See Counter app.