threadcount-community/docs/manual/counter/delivery-rounds.md

---
title: Delivery rounds
section: counter
order: 6
summary: Take waiting pickups to the wards and have the receiver sign on screen. How signatures are stored and removed, and the ward round for staff requests.
screen: Delivery rounds
role: Admin or Issuer
keywords: delivery round, round, ward, deliver, trolley, signature, sign, received by, handover photo, proof, ward desk, ward clerk
---

ThreadCount has two rounds. `Delivery rounds` takes pickups, garments ordered in for a person, to the wards. Approved staff requests go on the ward round, signed for by the ward desk in the staff app.

## What a round is

`Delivery rounds` lists every pickup not yet picked up or delivered, grouped by the ward on the person's staff record. A person with no ward recorded is listed under `Unknown`. Each ward shows its cost centre and how many pickups it has.

Three tiles sit above: `To deliver`, `Garments on the trolley` and `Waiting 14+ days`. The last is flagged when any pickup has waited 14 days or more.

Each row shows the person, their phone number, the garments, the order code and the days waiting.

## Handing over

1. **Press `Delivered — sign`** on the row.
2. **Type the receiver's name** in `Received by (name)`.
3. **Have them sign** in the `Signature` box. `Clear` wipes it.
4. **Press `Add handover photo`** if you want one.
5. **Press `Mark delivered`.**

The name, signature and photo are each optional. The counter app's round takes a name and a signature, with no photo ([Counter app](/docs/apps/counter-app)).

## What is written

| Record | Change | Undo |
|---|---|---|
| Pickup | Picked up today, the name typed, the signature and photo linked, marked as delivered on a round | No screen reverses it |
| Issue | One row per line, as `Picked up` writes, marked signed when a signature was drawn | Record a return |
| Photo | The signature, and the handover photo if taken | See below |

Delivery refuses `Already handed over` when the pickup was picked up or delivered first, and `Size <size> is no longer on <garment> — fix the catalogue before marking this delivered`.

## How signatures are stored and removed

The signature is saved as a PNG image before the delivery is recorded. An image may be up to 700 KB. It is kept as a file on the server, and the database holds a pointer to it. A self-hosted server keeps the files in the folder named by `PHOTO_DIR`, or `.photos` in the app's folder when that is unset ([Configuration reference](/docs/selfhost/configuration-reference)).

A signature is shown only to a signed-in user of the same facility.

No screen deletes a single signature. Images are removed in two cases:

- An image nothing refers to, such as a signature saved for a delivery that then failed, is deleted once it is more than 1 day old. The clean-up runs on about 1 image save in 20.
- Wiping the facility's activity or resetting the facility removes every image the facility holds. Restoring a backup removes them and puts back the images the backup carries.

A backup carries up to 2000 images, and up to 40 MB of them.

> **Careful** A wipe of activity removes every delivery signature at once, with no way to keep some.

## The ward round for staff requests

On `Requests`, a request being picked has `Send on the ward round` ([Requests from staff](/docs/counter/requests-from-staff)). It refuses in two cases:

- `<first name> has no ward recorded, so there is no round to send this on. Hold it at the counter, or record their ward on the staff register first.`
- `Nobody on <ward> can sign for a round bag — that needs somebody with the ward-desk flag and their own staff-app account. Hold it at the counter instead, or set the flag on their staff record first.`

The wearer is emailed `On the ward round` when they have an account and email is set up: `Whoever signs for it at the desk will be named on your order.`

Somebody on that ward signs for the bag in the staff app. No drawn signature is taken. ThreadCount records the signer's name, their role (`ward clerk` for somebody with the ward-desk flag), the time, and a history line `Delivered to <ward>`. The issues are written at that moment. The shelf is not checked at the ward, so a short shelf does not stop the hand-over; a later count corrects it. The wearer or the ward desk then marks the bag collected from the ward. See [Staff app](/docs/apps/staff-app).

## Ward delivery notes

The paper that travels with a bag is the delivery slip, `Uniform ward delivery`. Its footer is `Delivery slip footer` in Settings, which reads `After hours deliveries are left with the manager or team leader on duty.` until changed. See [Slips and signatures](/docs/counter/slips-and-signatures).