--- title: Delivery rounds section: counter order: 6 summary: Take waiting pickups to the wards and have the receiver sign on screen. How signatures are stored and removed, and the ward round for staff requests. screen: Delivery rounds role: Admin or Issuer keywords: delivery round, round, ward, deliver, trolley, signature, sign, received by, handover photo, proof, ward desk, ward clerk --- ThreadCount has two rounds. `Delivery rounds` takes pickups, garments ordered in for a person, to the wards. Approved staff requests go on the ward round, signed for by the ward desk in the staff app. ## What a round is `Delivery rounds` lists every pickup not yet picked up or delivered, grouped by the ward on the person's staff record. A person with no ward recorded is listed under `Unknown`. Each ward shows its cost centre and how many pickups it has. Three tiles sit above: `To deliver`, `Garments on the trolley` and `Waiting 14+ days`. The last is flagged when any pickup has waited 14 days or more. Each row shows the person, their phone number, the garments, the order code and the days waiting. ## Handing over 1. **Press `Delivered — sign`** on the row. 2. **Type the receiver's name** in `Received by (name)`. 3. **Have them sign** in the `Signature` box. `Clear` wipes it. 4. **Press `Add handover photo`** if you want one. 5. **Press `Mark delivered`.** The name, signature and photo are each optional. The counter app's round takes a name and a signature, with no photo ([Counter app](/docs/apps/counter-app)). ## What is written | Record | Change | Undo | |---|---|---| | Pickup | Picked up today, the name typed, the signature and photo linked, marked as delivered on a round | No screen reverses it | | Issue | One row per line, as `Picked up` writes, marked signed when a signature was drawn | Record a return | | Photo | The signature, and the handover photo if taken | See below | Delivery refuses `Already handed over` when the pickup was picked up or delivered first, and `Size is no longer on — fix the catalogue before marking this delivered`. ## How signatures are stored and removed The signature is saved as a PNG image before the delivery is recorded. An image may be up to 700 KB. It is kept as a file on the server, and the database holds a pointer to it. A self-hosted server keeps the files in the folder named by `PHOTO_DIR`, or `.photos` in the app's folder when that is unset ([Configuration reference](/docs/selfhost/configuration-reference)). A signature is shown only to a signed-in user of the same facility. No screen deletes a single signature. Images are removed in two cases: - An image nothing refers to, such as a signature saved for a delivery that then failed, is deleted once it is more than 1 day old. The clean-up runs on about 1 image save in 20. - Wiping the facility's activity or resetting the facility removes every image the facility holds. Restoring a backup removes them and puts back the images the backup carries. A backup carries up to 2000 images, and up to 40 MB of them. > **Careful** A wipe of activity removes every delivery signature at once, with no way to keep some. ## The ward round for staff requests On `Requests`, a request being picked has `Send on the ward round` ([Requests from staff](/docs/counter/requests-from-staff)). It refuses in two cases: - ` has no ward recorded, so there is no round to send this on. Hold it at the counter, or record their ward on the staff register first.` - `Nobody on can sign for a round bag — that needs somebody with the ward-desk flag and their own staff-app account. Hold it at the counter instead, or set the flag on their staff record first.` The wearer is emailed `On the ward round` when they have an account and email is set up: `Whoever signs for it at the desk will be named on your order.` Somebody on that ward signs for the bag in the staff app. No drawn signature is taken. ThreadCount records the signer's name, their role (`ward clerk` for somebody with the ward-desk flag), the time, and a history line `Delivered to `. The issues are written at that moment. The shelf is not checked at the ward, so a short shelf does not stop the hand-over; a later count corrects it. The wearer or the ward desk then marks the bag collected from the ward. See [Staff app](/docs/apps/staff-app). ## Ward delivery notes The paper that travels with a bag is the delivery slip, `Uniform ward delivery`. Its footer is `Delivery slip footer` in Settings, which reads `After hours deliveries are left with the manager or team leader on duty.` until changed. See [Slips and signatures](/docs/counter/slips-and-signatures).