threadcount-community/docs/manual/counter/requests-from-staff.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Requests from staff	counter	3	Staff ask for uniform in the staff app, their manager decides each garment, the linen room picks the bag. The queue, codes, messages and the waitlist.	Requests	Admin or Issuer	request, ward request, staff request, approve, declined, pick, pick list, bag, collection code, hold, messages, waitlist, needs an approver, withdraw

A request is one ask for one person, raised in the staff app and approved by that person's manager before the linen room can act. Requests is the linen room's side.

What staff can ask for

• Up to 10 lines, and between 1 and 20 of each garment. The same garment and size asked for twice becomes one line.
• A reason, from Worn out, Damaged, Lost and Extra for shifts, and a note of up to 400 characters. Both are optional.
• Only garments for their own staff group, or for every group, and in their uniform style.

A person with no manager recorded cannot raise one. A manager may raise a request for somebody who reports to them; it then goes to the manager's own manager, never back to the raiser. Each request gets a code such as R-0042. See Staff app and Manager approvals.

The queue

Tab	Holds
To do	Approved and not yet handed over
Needs an approver	Waiting, with nobody asked to approve
Open	Everything not yet finished, waiting ones greyed
All	Every loaded request
Record queries, Damage, Kit check & waitlist	The staff app's other reports

The queue loads the most recent 400 requests; older ones are on the person's staff record. Export CSV writes the tab on screen, one row per garment.

Opening a request lists every line with its decision. A declined line is struck through with its reason and is never picked.

The bag

1. Press Start picking.
2. Hold it at the counter or send it on the ward round. Hold at the counter takes an optional Held until note, such as Fri 6pm. Send on the ward round is covered in Delivery rounds.
3. Match the code at the counter. Holding gives the bag a 4-digit collection code, different from every other bag waiting at the counter.
4. Press Collected when the person takes it.

Holding at the counter emails the person Ready to collect with the code and the held-until note, when they have a staff-app account and email is set up. The Held until note is text; nothing expires on it.

Collected checks the shelf and refuses Not enough <garment> <size> on the shelf to hand over — count the shelf or order it in first. It writes an issue for each approved line at today's catalogue cost and adds the garments to the supplier's replenishment draft. It does not refuse on the ceiling; a line past it is stamped as an override.

A request moves only forward. A stale screen gets A request that is "<status>" can't move to "<status>". or Somebody else moved that request just now — reopen it.

Collection slip, Delivery slip and Print order form print the approved lines (Slips and signatures).

Messages

Each request has its own messages. Staff write from their order in the staff app; you reply in Reply to this order and press Send. Replies are named (linen room). ThreadCount sends no email when a message is written. The request's History lists every step, who took it and when.

Stuck requests

A request on Needs an approver, or one waiting on a manager who will never answer, has two ways out:

• Re-address it. Choose a name and press Ask them or Re-address. People without a staff-app account are listed under Can’t be asked — no staff-app account. The person who raised it is left out. The wearer is listed only when set as their own manager, and choosing them is a self-approval.
• Withdraw it. Withdraw it declines the request with the reason Withdrawn — no approver available and emails the person.

Deactivating a person closes their waiting requests.

The waitlist

Staff join a waitlist for a garment and size in the staff app. No approval is needed to join. The Kit check & waitlist tab lists who is waiting.

When the size arrives, press It’s in — offer it. The garment is held for 48 hours, and the person is emailed when they have an account. Accepting in the staff app raises a request, reason Extra for shifts, which still needs their manager. After 48 hours the row reads Hold lapsed — offer to the next person and the staff app refuses the acceptance.

An offer is refused when the garment is now outside the person's staff group or uniform style, with a message ending Take them off this waitlist instead.

What is written

Record	Change	Undo
Request	Status, route, collection code, held-until note, a history line per step	None; it only moves forward
Issue	One row per approved line on Collected	Record a return
Message	Your reply, with your name	None
Waitlist entry	Offered time	None