threadcount-community/docs/manual/counter/requests-from-staff.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Requests from staff	counter	3	Staff ask for uniform in the staff app, their manager decides each garment, the linen room picks the bag. Where requests appear, the queue, codes, messages and the waitlist.	Requests	Admin or Issuer	request, ward request, staff request, requests queue, approve, declined, pick, start picking, bag, collection code, hold, messages, waitlist, needs an approver, withdraw, re-address

A request is one ask for one person, raised in the staff app and approved by that person's manager before the linen room can act.

What staff can ask for

• Up to 10 lines, and between 1 and 20 of each garment. The same garment and size asked for twice becomes one line.
• A reason, from Worn out, Damaged, Lost and Extra for shifts, and a note of up to 400 characters.
• Only garments for their own staff group, or for every group, and in their uniform style.

A person with no manager recorded cannot raise one. Each request gets a code such as R-0042. See Staff app and Manager approvals.

Where requests appear

• Today. Pick for approved requests lists approved requests. A row reads in stock with Start picking, or none on the shelf with Order it in, which opens New order for that person with the short lines filled in.
• A person's record. The Requests tab lists theirs, Open or All, with Open in the queue.
• The queue. The Requests button on People opens every request. On a phone it is Requests in the portal’s More sheet.

Queue tab	Holds
To do	Approved and not yet handed over
Needs an approver	Waiting, with nobody asked to approve
Open	Everything not yet finished, waiting ones greyed
All	Every loaded request
Record queries, Damage, Kit check & waitlist	The staff app's other reports

The queue loads the latest 400 requests; older ones are on the person's record. When any request has no approver, a line reads <n> with no approver with Address them. Export CSV writes the tab on screen.

On a phone, Work › Picks in the counter app lists approved requests. Tick or scan each line, then Hand over: the person signs and the request moves straight to collected.

Opening a request lists every line with its decision. A declined line is struck through with its reason and is never picked.

The bag

1. Press Start picking.
2. Hold it at the counter or send it on the ward round. Hold at the counter takes an optional Held until note, such as Fri 6pm. Send on the ward round is covered in Delivery rounds.
3. Match the code at the counter. Holding gives the bag a 4-digit collection code, different from every other bag waiting at the counter.
4. Press Collected when the person takes it.

Holding at the counter emails the person with the code and the held-until note, when they have a staff-app account and email is set up. The note is text; nothing expires on it.

Collected checks the shelf and refuses Not enough <garment> <size> on the shelf to hand over — count the shelf or order it in first. It writes an issue for each approved line and adds the garments to the supplier's replenishment draft.

A request moves only forward. A stale screen gets A request that is "<status>" can't move to "<status>". or Somebody else moved that request just now — reopen it.

Collection slip, Delivery slip and Print order form print the approved lines (Slips and signatures).

Messages

Each request has its own messages. You reply in Reply to this order and press Send. Replies are named (linen room). ThreadCount sends no email when you write a reply. The request's History lists every step, who took it and when.

Stuck requests

A request waiting on nobody, or on a manager who will never answer, has two ways out:

• Re-address it. Choose a name and press Ask them or Re-address. People without a staff-app account are listed under Can’t be asked — no staff-app account. The person who raised it is left out. The wearer is listed only when set as their own manager, and choosing them is a self-approval.
• Withdraw it. Withdraw it declines the request with the reason Withdrawn — no approver available and emails the person when they have an account.

Deactivating a person closes their waiting requests.

The waitlist

Staff join a waitlist for a garment and size in the staff app. The Kit check & waitlist tab lists who is waiting under Waiting for a size.

When the size arrives, press It’s in — offer it. The garment is held for 48 hours, and the person is emailed when they have an account. Accepting in the staff app raises a request, which still needs their manager. After 48 hours the row reads Hold lapsed — offer to the next person.

An offer is refused when the garment is now outside the person's staff group or uniform style, with a message ending Take them off this waitlist instead.

Starting a kit check and closing it are Admin only.

What is written

Record	Change	Undo
Request	Status, collection code, held-until note, a history line per step	None; it only moves forward
Issue	One row per approved line on Collected	Record a return
Message	Your reply, with your name	None
Waitlist entry	Offered time	None