threadcount-community/docs/manual/counter/issue-a-garment.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Issue a garment	counter	1	Pick the person, scan the garments, choose where each comes from, record it. What is written, and what the counter refuses.	Counter	Admin or Issuer	issue, issue stock, scan, barcode, counter, six sets, ceiling, override, pre-loved, order in, refusal, slip, hand out uniform

Counter hands garments to one person at a time, and the server repeats every check.

At the counter

1. Find the person. Search by name or staff number. Inactive staff are not listed. Each result shows the sets they hold against the ceiling.
2. Scan the garments. Scan into the barcode box and press Enter, use Camera, or tap a size under Quick add; tap again for one more. An unknown code opens a dialog to bind it (Barcodes).
3. Choose a source for each line. From stock, Pre-loved (shown when the pool holds that size) or Order in. A line with both shelf and pre-loved stock reads Both available — pick a source until you choose.
4. Read the box under the bag. It says Inside what one person holds, or names each reason the bag needs an override.
5. Set the approval deduction. When the person has a manager's approval with sets left, choose how many sets come off it. It starts at the larger of the tops and the trousers in the bag, not counting pre-loved lines.
6. Print a slip if needed. Collection slip and Delivery slip list the stock and pre-loved lines.
7. Press Record issue. Once the person signs, tick signed against the line in their issue history.

Repeat last issue fills the bag with the unreturned lines from the person's most recent issue date.

What is written

Record	Change	Undo
Issue, from stock	One row per line: today's date, condition New, today's catalogue cost	No screen deletes an issue; record a return
Issue, pre-loved	Condition Pre-loved, cost 0; the pool goes down	Return it as Returned – Good
Replenishment draft	Stock lines added to the supplier's draft on Orders	Edit the draft
Order, for Order in	One order per supplier, status Ordered, for this person	Received lines join the pickup call list
Manager's approval	Sets used go up, oldest approval first	A hand-in with credit ticked gives sets back
Signed tick	Marks the issue signed	Untick it

An override is stamped only on the rows it applies to: override for the ceiling, offGroup for a garment outside the staff group, offStyle for the wrong cut. For Order in lines it is written into the order's note.

What the counter refuses

Refusal	Why	What to do
This staff member is inactive — reactivate them on their profile first	The record is inactive	Reactivate them on People
Not enough on the shelf for <garment> <size>	Shelf count below the bag	Switch to Order in, or count the shelf
Not enough pre-loved <garment> <size> in the pool	Pool below the bag	Switch to From stock or Order in
<garment> is discontinued	The garment is archived	Choose a current garment
A. Hassan is holding 6 tops and 5 pairs. That would be 7 tops and 5 pairs, and the most anyone holds is 6 sets — 6 tops and 6 pairs. Hand a top in to make room, or a coordinator can record an override.	Past the ceiling	Record a hand-in first, or tick the override
<garment> is for <groups> — <name> is in <group>. Tick the coordinator override to issue it anyway.	Outside their staff group	Choose their group's garment, or tick the override
<garment> is the <cut> cut — <name> is set to <style>. Tick the coordinator override to issue it anyway.	Not their uniform style	Choose their cut, or tick the override

A cart wrong on several counts gets one refusal naming every reason.

A refusal ending refresh and try again means somebody changed the shelf, the pool, the approval or the person's holdings while you were serving. Refresh and record the bag again.

The ceiling and the override

The ceiling is sets held at any time: 6 unless the facility has set its own figure. Tops and trousers are counted separately, so 7 tops and 2 pairs is past it. Garments outside a set, such as a fleece, have a ceiling of the same number, counted in garments. Holdings include garments on order, on the pickup list, and in approved request bags not yet collected. Pre-loved garments count. See The entitlement rule.

One tick, Issue anyway, answers the ceiling, the staff group and the uniform style together. It clears when you change the person or the bag.

The garments drawn since July line is a running total for the reports. Nothing refuses on it.

In plain terms A hand-in makes room; an override records that somebody chose to go past the rule.

On a phone

The counter app has its own issue screen, recorded through the same server check. See Counter app.