threadcount-community/docs/manual/counter/pickup-call-list.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Pickup call list	counter	5	Garments ordered in for a person wait in Call to collect on Today until they are picked up. Days waiting, called, the slip and picked up.	Today	Admin or Issuer	pickup, call list, call to collect, awaiting pickup, collection, collected, picked up, contacted, mark called, ring, phone, waiting, fortnight, order in

The call list is the Call to collect group on Today. It holds every pickup that has arrived and has not been picked up or delivered, except the bags going out on a delivery round.

How a line joins it

A pickup starts as an order for a staff member, raised with Order in on Counter, or with Order for a person on Orders (The To order list).

When the delivery is received, each line goes to Shelf or Pickup. Pickup lines become one pickup for that person; shelf lines go into stock. A short delivery is split off as a back order. See Receiving and back orders.

The garments count towards the person's ceiling from the day they are ordered.

Call to collect or the round

A pickup goes to Deliver on the round instead when nobody has called about it and the person's ward has an active person with the ward-desk flag. Pressing Mark called on a person's record moves it back to Call to collect. See Delivery rounds.

A group with nothing in it is not shown. When the whole queue is empty, Today reads Nothing in the queue.

Reading the list

Rows are sorted by days waiting, longest first. Days waiting runs from the received date to today.

Each row shows the days waiting, the person's name and phone number (a call link where the device can dial), each garment with size and quantity, the order code, and contacted once called.

A pickup waiting 14 days or more is flagged. Those pickups count towards the overdue figure in the Today heading. The rail badge shows everything in the queue, not the overdue figure; an overdue pickup only changes the badge's colour.

Called, slip, picked up

1. Ring them, then press Mark called. The button goes and the row reads contacted. No screen unmarks it.
2. Print the Slip if the bag needs one. It carries the name, ward, number of garments, the order's reference (or its code), the date received, and a tick against Phone under Staff notified once called. Date notified prints blank. It does not list the garments.
3. Press Picked up when they collect. The row leaves the list.

The same pickups are under Waiting for her, him or them on a person's Uniform tab, with Mark called and Picked up. The search panel lists them under Waiting, with Picked up.

When two people work the list at once, a refusal is shown above the rows. Pressing Picked up on a pickup already collected changes nothing.

What is written

Record	Change	Undo
Pickup	Contacted	No screen clears it
Pickup	Picked up today	No screen reverses it
Issue	One row per line: today's date, condition New, today's catalogue cost, the order code, marked as collected	Record a return from the person's record

Picking up makes no ceiling check and stamps no ceiling override. It stamps offGroup or offStyle on a garment outside the person's staff group or uniform style.

It refuses one case: Size <size> is no longer on <garment> — fix the catalogue before marking this picked up. Put the size back on the garment, then press Picked up again.

Hold period

A pickup has no hold period. Nothing expires: it stays until it is picked up or delivered. The 14-day flag marks it and does nothing else.

A staff request held at the counter carries a Held until note (Requests from staff), and a waitlist offer is held for 48 hours. Neither applies to pickups.

In plain terms The list is a queue of phone calls, and nothing leaves it on its own.

The counter app's Pickups screen works the same list. See Counter app.