threadcount-community/docs/manual/counter/exchanges-and-returns.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Exchanges and returns	counter	2	The counter's Return, Swap a size and Hand in modes, and the pre-loved pool. What each writes and how it moves the sets a person holds.	Counter	Admin or Issuer	return, returned, exchange, swap a size, wrong size, hand-in, hand in, pre-loved, preloved, rag, lost, written off, damaged, credit, receipt

Garments come back three ways, each a mode on Counter once a person is chosen. A return closes one issue line with a condition. A swap changes the size of the same garment. A hand-in takes back whatever the person brings and sorts it into the pre-loved pool or rags.

Returns

Return mode lists every garment the person holds under Holding, with Return on each line. Return also sits against lines under Holding now in Issue mode, and on the person's record under Uniform and History.

1. Press Return on the line.
2. Say how many are coming back when the line is more than 1 garment. The rest stays out with the person.
3. Take a photo if you want one. Photo the garment (damage evidence) is optional.
4. Press a condition: Returned – Good, Returned – Damaged, Lost or Written Off.

Pressing the condition records the return. A garment issued from the shelf and returned Returned – Good counts back into the shelf figure; the other three conditions do not. A pre-loved garment returned Returned – Good goes back into the pre-loved pool instead. Today's returns are listed under Returned today.

Returns refuse This issue has already been returned / written off and This garment was handed in on <date> — it's already back in the pool.

Swap a size

Swap a size mode lists each line the person holds.

1. Choose the New size. Each size shows how many are on the shelf, or in the pre-loved pool when the line was pre-loved.
2. Set the quantity when the line is more than 1 garment.
3. Press Swap.

A swap:

• marks the garments coming back Returned - Good, splitting the line when only part of it is swapped
• issues the new size today, condition New at today's catalogue cost, or Pre-loved at cost 0 from the pool when the original was pre-loved
• carries across offGroup and offStyle from the original line
• changes the top or pants size on the staff record when the garment is a top or pants

It makes no ceiling check. It refuses Pick a different size, Not enough size <size> on the shelf, Not enough pre-loved size <size> in the pool, That garment has already been returned and That garment was handed in on <date>. The counter app's Exchange screen does the same (Counter app).

Hand-ins

Hand in mode has Record a hand-in, and lists earlier hand-ins with Receipt. A person's record has Record hand-in under History.

1. Add each garment and size. Tap a size again to add one.
2. Mark each line Good or Rag, and Laundered or Unlaundered.
3. Tick Credit the good garments back if the approval and the yearly report figure should be credited.
4. Press Record hand-in, or Record & print receipt.

ThreadCount matches each line to the person's issues of that garment and size that are not returned or handed in: new before pre-loved, newest first. Matched issues are stamped handed in today; part of a line is split off. Good lines join the pre-loved pool and rags are counted for disposal, whether or not they matched an issue.

Credit applies only to Good lines matched to new, not pre-loved, issues. The larger of the credited tops and credited pants is given back as sets to the person's manager's approvals, newest first.

A hand-in refuses only Add at least one garment and Invalid hand-in line.

Hand-in without a person, at the top of Counter, opens Adjust quantity on its Pre-loved mode. It adds garments to the pool and matches no issue.

A damage report from the staff app is cleared on the Damage tab of the request queue with Handed in at the counter. Clearing it does not return the garment (Requests from staff).

The pre-loved pool

The pool is a count per garment and size. It grows from Good hand-in lines, from pre-loved garments returned Returned – Good, and from pre-loved garments given back in a swap. It shrinks when a pre-loved line is issued or swapped out.

A pre-loved issue costs the ward nothing and never comes off a manager's approval. It does count towards the ceiling. Reports, on its People view, shows Pool today. A count can cover the pool on its own (Stocktakes).

What is written

Record	Change	Undo
Return	Return date today and the condition on the issue; photo linked	No screen reverses a return
Swap	Old line returned Returned - Good; new issue row today; staff record size	No screen reverses a swap
Hand-in	A hand-in with its lines; matched issues stamped handed in; pool up by the Good lines	No screen reverses a hand-in
Approval, on credit	Sets used go down	Issue the sets again

A return, a swap or a hand-in matched to an issue takes those garments off the sets a person holds, credit ticked or not. A swap puts the new size on, so the count does not change. A hand-in line matching no issue changes nothing.

In plain terms The credit tick is about approvals and reports; the hand-in itself is what makes room under the ceiling.