threadcount-community/docs/manual/account/delete-an-account.md

title, section, order, summary, screen, role, keywords

title	section	order	summary	screen	role	keywords
Delete an account	account	6	Delete your login or the whole facility, clear data without deleting anything else, remove a wearer's staff sign-in, and what stays behind.	Settings › People & sign-in	Admin or Issuer	delete account, close account, delete facility, remove login, wipe, wipe activity, start fresh, empty this facility, reset, empty facility, staff app access, remove access, privacy, erase data

The two cases

Delete my account is the last heading on Settings › People & sign-in. What it deletes depends on whether anyone else can still sign in.

• Other active users remain. Only your login goes. The facility and its records stay.
• You are the last active user. Your account and the whole facility go together.

The note beside the heading says which case you are in: the facility and its records stay, or deletes the facility and everything in it. The public page at /delete-account explains the same thing without signing in.

Delete your login

1. Press Delete my account. The box asks Delete your login?
2. Type your password.
3. Press Delete my login. You are signed out and taken to the home page.

Your user row is deleted, not deactivated. Issues, stocktakes and slips you recorded keep the name they were stamped with.

If you are an admin and other users remain but no other active admin, it is refused: You're the only admin left. Make someone else an admin first, or delete the whole facility.

Delete the facility

1. Take a backup. Download a backup first sits above the button. See Export and backup.
2. Press Delete my account and this facility.
3. Type your password, and type the facility name exactly.
4. Press Delete everything.

Every user, the catalogue and barcodes, the register, and every issue, return, order, delivery, stocktake, request, photo and signature are deleted at once. It cannot be undone. This needs an admin account.

Record	Change	Undo
Your user	Deleted	None
Facility	Deleted with everything in it	None; a backup file can be restored into a new facility

Deleting works in a read-only facility. In the demo the button is switched off.

Careful Deleting the facility does not stop a card plan. Press Stop at period end on Settings › Plan first.

Clear data, keep the account

Two boxes on Settings › Data & audit log, above the audit log, remove data and leave everyone signed in. Only admins see them.

	Wipe recorded activity	Start fresh
Confirm	Type WIPE, press Wipe activity	Type RESET, press Empty this facility, then confirm
Deletes	Issues, orders, pickups, stocktakes, stock moves, approvals, alterations, hand-ins, staff-app requests and messages, waitlist, kit checks, damage reports, record queries, the ward notice, photos	Everything in Wipe, plus the catalogue, barcodes, stock levels, departments, suppliers, locations, the register and its staff sign-ins
Keeps	Catalogue, register, departments, suppliers, barcodes, locations, opening balances, users	Users, facility name and settings
Also	Stock adjustments and pre-loved counts set to 0; order and request numbers restart	Order, catalogue and request numbers restart

Both happen at once and cannot be undone.

Staff sign-ins

A wearer cannot delete their staff sign-in from the staff app. An admin opens their record in People, goes to the Details & access tab, and in the Staff app panel presses Remove access, then confirms. The sign-in is deleted and they are signed out. A new code lets them back in later.

Their register entry and issue history stay, because they are the facility's stock records. Removing those is covered in Deactivating and deleting. A wearer who would rather not ask their coordinator can write to privacy@threadcount.tech.

What is kept

• Your name on records, when only your login was deleted.
• Backup files you downloaded. They are on your own device. Delete them yourself.
• Nothing in the facility, once the facility is deleted. Its rows and its photo files go together.

The privacy policy describes the hosted service's own encrypted backups.