---
title: Your words
section: start
order: 5
summary: The five words the screens, slips, emails and phone apps use for your teams, your store, your deliveries and the person who signs for them, and how to change them.
screen: Settings › Facility
role: Admin
keywords: words, terms, vocabulary, wording, rename, ward, department, crew, site, team, linen room, uniform room, kit store, stockroom, delivery round, ward round, ward desk, team desk, trade, industry
---

## What the words are

Every organisation that hands out uniform has the same four things, and each calls them something different. ThreadCount keeps them as a setting on the facility rather than writing them into the screens.

| Word | What it names | Default |
|---|---|---|
| A team | The group a person belongs to and is charged to | `team` |
| Teams | More than one of them | `teams` |
| Where stock is kept | The room the counter works from | `uniform store` |
| A delivery run | Bags taken out to the teams and signed for | `delivery round` |
| A team's request desk | The person on a team who signs for what the run brings | `team desk` |

Screen text quoted in this manual uses the defaults. Your screens use your own words in the same places.

## Choose a starting point

Sign-up in a browser asks `Kind of organisation`, and the answer fills in all five words. Leaving it blank, choosing `Something else`, or signing up from the counter app keeps the defaults. Change them any time afterwards under `Settings › Facility`, in the `Words` section.

`Starting point` offers a set for each kind of organisation:

| Starting point | A team | Where stock is kept | A delivery run |
|---|---|---|---|
| Any organisation | team | uniform store | delivery round |
| Hotel or hospitality | department | uniform room | delivery round |
| Security | crew | kit store | kit run |
| Retail | store | stockroom | store run |
| Cleaning or facilities | site | depot | site run |
| School or college | department | uniform shop | delivery round |
| Transport | depot | depot store | depot run |
| Manufacturing | line | PPE store | line run |
| Hospital or healthcare | ward | linen room | ward round |

Choosing one fills in the five boxes below it. Nothing is saved until you press `Save words`. `Undo` puts back the words you had.

## Type your own

Edit any box after choosing a starting point. When the five words no longer match a starting point, the select shows `Your own words`.

1. **Write each word as it reads mid-sentence**, in lower case: `department`, not `Department`. The screens capitalise it where a label starts with it.
2. **Give the plural yourself** in `Teams`. People-words do not follow one rule, so ThreadCount does not guess it.
3. **Press `Save words`.** The message `Saved. Every screen uses these words now.` confirms it.

Each word must be filled in and under 40 characters. An empty box is refused with `Every word needs filling in — each one appears on screens and slips.`

## Where they appear

- The coordinator screens, the counter app and the staff app.
- Printed slips and the delivery slip.
- Emails and phone notifications sent to staff.
- Reports and CSV exports, where a column is headed with a word.

Pages shown before anyone signs in, such as the sign-in screen, use the defaults, because they do not yet know which facility they belong to.

The words change only what is displayed. Your records, departments, cost centres and history are untouched, and changing the words back restores every screen exactly.

## What is written

| Record | Change | Undo |
|---|---|---|
| Facility | The five words | Choose a starting point again or type the old words, then `Save words` |
| Audit log | One entry under `Settings › Data & audit log` | None |

Only an Admin can change the words. On the public demo they are fixed, because every visitor shares one facility.