ThreadCount Community edition

Uniform stock management for healthcare linen rooms: the coordinator app, the phone counter and the staff app, for your own server. Built from 38e16eb on 2026-09-15. Licensed under the Functional Source License (FSL-1.1-ALv2).

docs/manual/counter/pickup-call-list.md

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+---
+title: Pickup call list
+section: counter
+order: 5
+summary: Garments ordered in for a person wait in Call to collect on Today until they are picked up. Days waiting, called, the slip and picked up.
+screen: Today
+role: Admin or Issuer
+keywords: pickup, call list, call to collect, awaiting pickup, collection, collected, picked up, contacted, mark called, ring, phone, waiting, fortnight, order in
+---
+
+The call list is the `Call to collect` group on `Today`. It holds every pickup that has arrived and has not been picked up or delivered, except the bags going out on a delivery round.
+
+## How a line joins it
+
+A pickup starts as an order for a staff member, raised with `Order in` on [Counter](/docs/counter/issue-a-garment), or with `Order for a person` on `Orders` ([The To order list](/docs/stock/order-list)).
+
+When the delivery is received, each line goes to `Shelf` or `Pickup`. Pickup lines become one pickup for that person; shelf lines go into stock. A short delivery is split off as a back order. See [Receiving and back orders](/docs/stock/receiving-and-back-orders).
+
+The garments count towards the person's ceiling from the day they are ordered.
+
+## Call to collect or the round
+
+A pickup goes to `Deliver on the round` instead when nobody has called about it and the person's ward has an active person with the ward-desk flag. Pressing `Mark called` on a person's record moves it back to `Call to collect`. See [Delivery rounds](/docs/counter/delivery-rounds).
+
+A group with nothing in it is not shown. When the whole queue is empty, `Today` reads `Nothing in the queue.`
+
+## Reading the list
+
+Rows are sorted by days waiting, longest first. Days waiting runs from the received date to today.
+
+Each row shows the days waiting, the person's name and phone number (a call link where the device can dial), each garment with size and quantity, the order code, and `contacted` once called.
+
+A pickup waiting 14 days or more is flagged. Those pickups count towards the `overdue` figure in the `Today` heading. The rail badge shows everything in the queue, not the overdue figure; an overdue pickup only changes the badge's colour.
+
+## Called, slip, picked up
+
+1. **Ring them, then press `Mark called`.** The button goes and the row reads `contacted`. No screen unmarks it.
+2. **Print the `Slip`** if the bag needs one. It carries the name, ward, number of garments, the order's reference (or its code), the date received, and a tick against `Phone` under `Staff notified` once called. `Date notified` prints blank. It does not list the garments.
+3. **Press `Picked up`** when they collect. The row leaves the list.
+
+The same pickups are under `Waiting for her`, `him` or `them` on a person's `Uniform` tab, with `Mark called` and `Picked up`. The search panel lists them under `Waiting`, with `Picked up`.
+
+When two people work the list at once, a refusal is shown above the rows. Pressing `Picked up` on a pickup already collected changes nothing.
+
+## What is written
+
+| Record | Change | Undo |
+|---|---|---|
+| Pickup | Contacted | No screen clears it |
+| Pickup | Picked up today | No screen reverses it |
+| Issue | One row per line: today's date, condition `New`, today's catalogue cost, the order code, marked as collected | Record a return from the person's record |
+
+Picking up makes no ceiling check and stamps no ceiling override. It stamps `offGroup` or `offStyle` on a garment outside the person's staff group or uniform style.
+
+It refuses one case: `Size <size> is no longer on <garment> — fix the catalogue before marking this picked up`. Put the size back on the garment, then press `Picked up` again.
+
+## Hold period
+
+A pickup has no hold period. Nothing expires: it stays until it is picked up or delivered. The 14-day flag marks it and does nothing else.
+
+A staff request held at the counter carries a `Held until` note ([Requests from staff](/docs/counter/requests-from-staff)), and a waitlist offer is held for 48 hours. Neither applies to pickups.
+
+> **In plain terms** The list is a queue of phone calls, and nothing leaves it on its own.
+
+The counter app's `Work › Pickups` works the same list: `Call`, `Contacted` and `Collected` on each card. See [Counter app](/docs/apps/counter-app).